CAPECO is a diverse group of people who are committed creating a thriving community by providing education, resources, and services dedicated to eliminating poverty and contributing to the success of our community members. We hire people from all walks of life not because we must, but because we know it makes us stronger. If you share our passion for community, then we would love to meet you!

Position: LEAD CASE MANAGER

Supervised by: Program Manager & Director of Programs

Department: Housing

Classification: Regular Full Time

Position Status: Non-Exempt

Location: Pendleton

Salary: $4,684/month

Benefits: Health, Dental, RX, Vision, FSA, Life Insurance, 401K Plan, Vacation, Sick and Holidays

Schedule: CAPECO is a collaborative workplace dedicated to our mission and the value of face-to-face interaction. At the same time, we recognize the importance of flexibility in supporting a healthy work-life balance. A flexible or hybrid schedule—allowing one work-from-home day per week (Tuesday through Thursday)—may be approved by your manager, provided your job duties allow it, and initial training requirements (typically 90 days) have been completed.

POSITION OVERVIEW:

The Lead Case Manager provides support and guidance to the Case Managers and the Program Manager with various programmatic duties. Provides daily oversight to the case management team to include, but not limited to, guidance related to service delivery and documentation, and maintaining funder compliance. This includes conducting quality assurance checks of files including documentation, check requests and electronic data.

In addition to the above they will also act as a backup when Case Managers or the Program Manager are out of the office or when there are staffing vacancies in the department. The Lead Case Manager will also assist the Program Manager to create and maintain policies and procedures for the department.

The Lead Case Manager may be asked to manage a reduced caseload of clients.

ESSENTIAL JOB FUNCTIONS:

An employee in this position may be called upon to do any or all the following essential functions. These examples do not include all the duties which the employee may be expected to perform. Other duties, responsibilities and activities may change or be assigned at any time with or without notice. To perform this job successfully, an individual must be able to perform each essential function satisfactorily with or without reasonable accommodation.

• Providing support and guidance to Case Managers regarding service delivery best practices including providing on-going support that helps participants meet their goals and making effective and appropriate referrals
• Train new housing employees.
• Ensuring that best practices are utilized through example and by providing ongoing training
• Collaborate with the staff and hold regular meetings, discussing current cases in order to provide the best possible service to clients as a cohesive team.
• Attend meetings to represent CAPECO and report back to the team on important information and updates.
• To assist clients in obtaining and maintaining stable housing, provide case management supports such as:
  • Assistance with benefits establishment
  • Assistance with obtaining necessary personal identification and records
  • Independent living and money management skills
  • Employment assistance and linkage
  • Housing referral, location, advocacy and application assistance
  • Referrals and linkage to community providers for health, mental health, and substance use services
• Conducting individualized needs assessments and collaborate with clients to develop permanent housing plans that address any and all barriers to obtaining and maintaining stable housing
• Ability to utilize appropriate tools and approaches for empowering clients (e.g., motivational interviewing)
• Compassion for people who are struggling with a variety of challenges, including homelessness, mental health, and/or substance abuse.
• Commitment to an empowering, client-centered approach to case management
• Performs other duties as assigned.

REQUIRED KNOWLEDGE, SKILLS, ABILITIES & MINIMUM QUALIFICATIONS:

The requirements listed below are representative of the knowledge, skills, abilities, and minimum qualifications necessary to perform the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Associate degree in related field, which can be substituted for three years of relevant work experience or equivalent combination of education, training, and experience which provides the required knowledge, skill and abilities to perform the essential functions of this position.
• Understand and follow complex written and oral instructions, rules, and procedures.
• Proficient computer skills and the ability to adapt to new technology and software.
• Communicate effectively, orally and in writing internally and externally.
• Ability to thrive in an environment demanding self-motivation and with little direct supervision.
• Strong organizational skills, attention to detail, and ability to meet deadlines consistently.
• Ability to work effectively both independently and as part of a team.
• Demonstrate maturity and professionalism even in stressful situations.
• Outstanding capacity to build strong relationships with a diverse range of clients, colleagues, and community partners.
• Flexible and adaptable work style.

WORK ENVIRONMENT AND PHYSICAL DEMANDS:

The physical demand and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to bend, kneel, and crouch. Specific vision abilities required by this job include close vision and distance vision. The noise level in the work environment is usually moderate. The employee must occasionally lift, and/or carry/move objects up to 50 pounds.

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, smart phones, photocopiers/scanners, shredders and filing cabinets.

SPECIAL REQUIREMENTS:

• Must pass a criminal history background investigation; however, a conviction of a crime may not necessarily disqualify an individual from this position.
• CAPECO is a drug free workplace and pre-employment drug screening will be required. Due to federal funding, our drug screening includes the use of marijuana.
• Possession of or ability to obtain a valid Driver’s License and insurable driving record is required.
• Travel may be required within the CAPECO service area, which includes Wheeler, Gilliam, Umatilla, and Morrow Counties. Occasional out of town or overnight travel may be required within or outside of the service area. Travel may require the use of a personal vehicle if no CAPECO vehicle is available. Mileage for the business-related use of a personal vehicle will be reimbursed at the standard mileage rate as published per IRS guidelines.

EQUAL OPPORTUNITY EMPLOYER

All qualified applicants will receive consideration without regard to race, color, national origin, religion, sex, sexual orientation, gender identity/transgender status, age, disability, veteran or marital status, genetic information or any other characteristic protected by applicable law.